Sony has launched a new warranty and support program for its consumer electronics. The updated program aims to give customers better service and more peace of mind. It covers products like TVs, headphones, cameras, and gaming consoles.
(Sony’s New Warranty and Support Program)
The new plan extends standard coverage in many regions. Customers now get faster access to repairs and replacements. Sony also made it easier to file claims online or through its mobile app. Support staff are available seven days a week to help with questions or issues.
One key change is the inclusion of accidental damage protection. This option is available at purchase for an extra fee. It covers drops, spills, and other common mishaps. Sony says this responds to what users asked for most.
The company improved its repair network too. More service centers now carry genuine parts. Technicians receive regular training on the latest devices. This helps reduce wait times and ensures quality fixes.
Sony also simplified the language in its warranty terms. Customers no longer need to read dense legal text. Key details are shown upfront in plain English. This makes it clearer what is and is not covered.
The program rolls out today in the United States, Canada, the United Kingdom, and Japan. It will reach other markets by the end of the year. Existing customers may upgrade their current plans if they choose.
(Sony’s New Warranty and Support Program)
Sony believes good support builds trust. The changes reflect its focus on long-term relationships with users. The goal is to make owning a Sony product worry-free from day one.